Customer Experience Representative
SAM Nutrition is looking for an energetic professional to join our dynamic team. We are a growing company, which has doubled in size over the last three years. A fast-paced and fun work environment with a great team! This is an opportunity to join one of the fastest-growing companies in Minnesota.
We handle feed ingredients and are one of the largest companies in the United States. Upward momentum is huge –grow with the team and make a career with us!
The Customer Experience Representative will work directly with our Customer Experience Manager & Sales team. This role will work with current customers to provide an unparalleled customer service experience. Our goal is to create lasting relationships with new and current customers by answering product and service questions, and suggesting information about other products and services. Process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.
In this role, multitask at a high level with an ability to think outside of the box will be expected. You will be using a computer, ERP System, answering phones, organize sales records, and update our CRM tool
Primary Responsibilities:
Skills and Qualifications
Pay: Depends on qualifications
Apply by sending a resume and cover letter to hr@samhprp.com
We handle feed ingredients and are one of the largest companies in the United States. Upward momentum is huge –grow with the team and make a career with us!
The Customer Experience Representative will work directly with our Customer Experience Manager & Sales team. This role will work with current customers to provide an unparalleled customer service experience. Our goal is to create lasting relationships with new and current customers by answering product and service questions, and suggesting information about other products and services. Process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.
In this role, multitask at a high level with an ability to think outside of the box will be expected. You will be using a computer, ERP System, answering phones, organize sales records, and update our CRM tool
Primary Responsibilities:
- Order Entry for all sales orders into our NetSuite ERP System.
- Handling multiple requests from different individuals and departments.
- Open and maintain customer accounts by recording account information.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analyzing customer information.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow company communication procedures, guidelines, and policies.
- Go the extra mile to engage customers.
- Use telephones to reach out to customers and verify account information.
- Communicate with customers warmly and ascertain problem or reason for calling.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
Skills and Qualifications
- High school diploma or equivalent; college degree preferred.
- Proven customer support experience.
- Working knowledge of Microsoft Office: including Outlook, Word, and Excel. (Preferred)
- Ability to learn new software quickly.
- Strong phone contact handling skills and active listening.
- Familiar with CRM systems and best practices.
- Customer orientation and ability to adapt/respond to diverse types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize and manage time effectively.
Pay: Depends on qualifications
Apply by sending a resume and cover letter to hr@samhprp.com
SAM HPRP Chemicals, Inc. (DBA SAM Nutrition) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
